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Skills & Experience

Administration Computers Bookkeeping Sales
Research Organizing Supervision Writing
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Most of my employment and self-employment over a 50+ year working life has involved a variety of administrative and/or clerical functions as an employee, a manager or an owner of businesses in a number of different industries. In these various capacities I have: 

  • Gathered, organized, filed, presented and utilized a wide variety of types of information for an equally wide variety of purposes.
  • Maintained stock records and designed stock control systems.
  • Processed sales orders from sign-up to follow-up and shipping.
  • Made collections of accounts receivables for my own businesses and for employers.
  • Designed (or redesigned), implemented and maintained files, forms, procedures and systems for my own businesses and for others.
  • Maintained operational clerical functions such as stock control, ordering, staff schedules and records.
  • Designed & implemented a one of a kind "Free Market" operational system for an auction house.
  • Prepared reports, grant applications and business plans.
  • Prepared & maintained schedules for people, activities & events.
  • Kept track of multiple tasks as they progressed from planning, development, implementation and maintenance to assessment and response.

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I am computer literate in a wide variety of types of programs and I am very capable in learning new ones quickly.

My first computer was a Radio Shack TRS 80 puchased around 1977 and abandoned not too long afterwards since its capabilities were not up to fulfiling the specific desires that prompted my purchasing it. I bought an Apple II in the mid '80s and switched to a Windows PC in 1993. Computers have been my toys and tools of choice ever since.

They have simplified, and maximized, my ability to utilize a majority of the skills on this list. For example anyone who - prior to the advent of personal computers - prepared promotional and other materials for printing by setting type and/or using scissors, wax and a roller and now blesses such programs as Word, PhotoPrint and Illustrator well and truly knows whereof I speak.

Some of the multidudinous things I do with them include, but are not limited to, the following:

      • Bookkeeping - I have maintained accurate sets of books from setup to year end for my own businesses and for clients since the early '90s initially using the Quicken and subsequently Quick Books in Windows and, while I have used Simply Accounting and I have the bookkeeping skills to learn other program in short order, I prefer to work whenever possible in Quickbooks.
      • Databases - I have used Lotus and Access in the past have not had a need for such programs either for myself or my clients recently. If I was to take on some work for a client now that included database work it would require some refresh and familiarization time on my part. (I don't invoice for learning time).
      • Spreadsheets - I have setup and used complex, multi-variable spreadsheets for my own business projects and for clients.
      • Graphics - I have at least basic knowledge of, and varying degrees of experience with, graphics programs such as Coreldraw, FireWorks, PaintShop Pro, PhotoShop & Illustrator. Currently I use PaintShop Pro and Ilustrator for most of my own, and my client's, graphics needs. Some clients needs, however, might require using an outside graphic designer as I don't claim that as one of my skills.
      • Desktop Publishing – I have substantial experience with the layout of a wide variety of printed materials orignally in Pagemaker and CorelDraw and more recently in MS Word and Illustrator. I also have sufficient experience with Adobe InDesign to know that I could adapt to it quickly. 
      • Word Processing - Extensive experience with MS Word and enough experience with a variety of other WP programs to know that I can also adapt to them quickly.
      • E-mail Campaigns - I am experienced to varying degrees in Internet research, lead generation, database development, writing e-mails and implementing mass campaigns. 
      • Web Sites - I register, host, build and maintain web sites as
      • Computer Tutoring - In the past I have done Windows environment tutoring as another aspect of my services under the name DigitalDance,

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I am a bookkeeper not an accountant. I graduated second in my class from 2 years of high school bookkeeping. Since 1971 I have maintained my own books for variety of businesses and projects and since 1996 I have been keeping books for private clients up to, Year End statement, in a variety of industries using the programs listed under "Computers" (above).

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While I can sell reasonably well I am better at initiating the sales process than I am at closing it. I am most effective in a sales team with someone else doing the closing while I take responsibility for cold contacts and lead generation. My sales experience includes selling liquor, films, rental accommodation, candles, signs, entertainment, printing, advertising, arts & crafts and business services.

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I enjoy the process of research. I have researched information, opportunities, feasibilities, resources, systems, laws, markets, services, products, competition, industries, people and organizations by making use of libraries, specialty publications, government services, telephones, the Internet and personal networking. I always assume that people like to be helpful and most people prove me right.

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At various times, in various capacities I have organized paper files, computer files, archives, inventory, shipments, supplies, schedules, premises, retail displays, exhibits, moves, freight trains, sales routes, data, information, services, promotional campaigns, events, kitchens, stages, entertainment, audiences, trades people, businesses, staff and myself.

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I have interviewed, hired, trained, directed, supervised, motivated, disciplined and occasionally fired staff as a manager of businesses owned by others and as the owner of my own businesses. I have been responsible for the activities and results of as few as one other person and as many as 20. I have supervised casual help, clerical staff, cleaning crews, sales people, tradesmen, cooks, servers and entertainers. I have done so in auction houses, offices, commercial buildings, retail outlets, renovation sites, restaurants, nightclubs and concert halls.

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Writing is an integral part of who I am. I write to organize myself, to inform others, to promote ideas and to save valuable knowledge for the future. I have written songs, poetry, advertising copy, business letters, reports, grant applications, business plans, game rules, articles, promotional materials, web site content and original material on order to fill a client's specific purpose. I am also capable, but with limited experience, of editing the works of others as well as ghostwriting for them.

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My favorite pastime is creating new things to do and new ways to do things for myself and enjoy helping others do the same for themselves, their projects or companies. I bring unique perspectives, a lively imagination and broad experience to any team effort to create products, services, methods, solutions, goals or opportunities. I particularly like the synergy that can develop in a team of diverse individuals reaching beyond themselves to achieve mutually desirable goals. 

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I have strong written and verbal skills which have been of great value to me in working with staff, clients, associates and the public to:

  • Build communication bridges between people with conflicting perceptions, positions or purposes.
  • Participate in wide ranging discussions in a way that insures that I understand the other participants and that they understand me.
  • Present ideas and information when interviewed by broadcast or print media.
  • Serve as a company or organizational spokesperson.
  • Create win/win agreements.
  • Function as an effective information clearing centre between individuals and organizations; employees and employers; tenants and landlord, customers and company.
  • Keep client complaints and problems at a minimum during times of fundamental change.

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Most of my employment and self-employment has involved serving customers as a worker, owner and/or manager in the transport, hospitality, sales, entertainment and business service industries. In these various positions I have among other things:

  • Provided service to customers at their convenience.
  • Dealt responsibly, effectively and considerately with a wide variety of customer concerns.
  • Resolved customer complaints and fulfilled their requests to their satisfaction in a manner compatible with company interests.

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My telephone skills are highly developed. Before email it used to be my primary communication tool for cold calls, sales, organization, research, customer service, promotions and networking. With advent of email my my writing and editing skills have made it, in many circumstances, a stronger tool for me than the phone.

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